Privacy notice

Who we are

SOLR is a business division of CASPIAN CROWN SOLUTIONS - FZCO. Trade licence no. 76448 · Issued by Dubai Integrated Economic Zones Authority. Registered address: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE.

What we collect

When you send an enquiry through our website form, we receive:

• your name and the email address or phone number you give us;
• your community or area, property type and the service you're interested in;
• an approximate number of windows or railing length, and your message, if you add them;
• a discount code, if you enter one — we keep it with your enquiry so we can check eligibility when preparing your quote;
• up to three photos, if you choose to attach them.

To limit abuse of the form, we keep a one-way scrambled (hashed) version of the connecting internet address for a short-term rate check. We don't store the address itself, and these scrambled records are removed automatically by a daily cleanup once they are 30 days old.

Why we use it

Only to respond to your enquiry and manage it — for example, to contact you, arrange a survey, prepare a quote and carry out an installation. We don't add you to marketing lists and we don't sell your details.

Who can see it

Enquiries and photos are kept in a private, access-controlled system. Only signed-in SOLR staff accounts approved by us can view them in the dashboard. Our service providers below store and process this data on our behalf to run the system. Photos are stored privately and are not publicly accessible.

Service providers

• Lovable — hosts this website and provides the database and private file storage where enquiries and photos are kept.
• Google Fonts — supplies the website's typefaces, so your browser connects to Google's servers when pages load.
• WhatsApp (Meta) — only if you choose to message us or share SOLR using WhatsApp, under WhatsApp's own terms.
• OpenAI, via Lovable AI — used on demand in two ways: (1) if you use the "Ask SOLR a question" chat, your questions are sent to generate answers; (2) when SOLR staff choose to draft a reply to your enquiry, your name, enquiry answers, message and our staff notes are sent to help write that draft, with email addresses and phone numbers in free text masked where detected. SOLR doesn't save chat transcripts, and a person reviews every draft before anything is sent. The AI provider's own processing and retention are governed by its terms. Please don't include personal details in the chat.

We have not added advertising tracking or our own analytics tools. Our hosting provider may keep basic technical logs (such as page requests) to run and secure the service.

Installation partnership applications

When you apply to work with SOLR, we collect your business and contact details, service areas, installation experience, indicative commercial terms, licensing or contracting arrangements, and any supporting documents and notes you choose to provide. We do not request passports, Emirates ID or bank details.

With your consent, we store and use this information to assess a potential partnership and contact you about your application. Applications and documents are private and accessible only to the approved SOLR owner account. Lovable provides hosting, database and private document storage. Documents are opened using short-lived private links; do not share those links.

Submitting an application does not guarantee approval or work, accept a contract, or certify legal compliance. We do not add applicants to marketing lists, send automatic messages, or sell applicant details. Application information is kept for manual partnership review; you can ask us to correct or delete it using the contact details below. No automatic application deletion period has been set.

To protect the application form, we use a one-way hash of the connecting internet address for a submission check. We do not store the raw address in application records. These security records are separate from customer enquiry checks and reviewed manually.

How long we keep it

These are review targets, not automatic deletion. We check records due for review once a month and delete them by hand where nothing requires us to keep them.

• Enquiries that didn't go ahead, with their notes and quotes: reviewed for deletion 12 months after our last meaningful contact with you.
• Photos sent with an enquiry that didn't go ahead: reviewed for deletion 6 months after the enquiry is closed.
• Enquiries still under discussion are not reviewed until they close.
• Completed jobs: records and photos are reviewed 12 months after the job is confirmed complete; we may keep them longer while guarantee matters are open.
• Invoices, contracts and other tax records are kept for at least 7 years after the relevant tax period, or longer if our accountant or the law requires.
• We may keep a record longer when it's needed for a complaint, guarantee claim, legal matter or tax matter.

Copies in our email mailbox and WhatsApp chats are not deleted automatically; we remove them by hand as part of the same review. Our hosting provider's backups may keep deleted data for a limited period that we don't control.

Saving a copy

"Download a copy instead" creates a text file on your own device. It isn't sent to us.

Your requests

To ask about, correct or delete the details you've sent us, call +971 50 164 7278 or email info@solr.ae or message us on WhatsApp. You can also write to us at our registered address above.